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BBPSD Customer Service Sample Questions:

1. When communicating with a customer using email you should:

A) All of the above.
B) Keep the email courteous, short and to the point.
C) Read through the email before sending.
D) Make sure the email title lets the person know what it is about.

2. The most common time wasting activity is:

A) Excessive socialising.
B) Personal disorganisation.
C) Frequent interruptions.
D) Being indecisive.

3. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the call and deal with it, as you know you will eventually have to deal with it.
B) Ignore the phone call and let it ring.
C) Answer the phone and ask them to ring you later at a more convenient time.
D) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

4. When a business is always looking for small things to improve the overall customer experience we call it:

A) Improving the business.
B) Getting better.
C) Better business.
D) Continuous improvement.

5. Customer information should be collected by a shop:

A) Once you are aware that the customer is a regular shopper.
B) When the customer makes his first purchase.
C) If a customer appears to be one who will return to the shop.
D) The first time the customer comes into the shop.

Solutions: