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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
  • 1. Forces and resistance to change
    • 2. Organizational development and innovation
      - Ethics & Corporate Social Responsibility
      • 1. Stakeholder management and sustainability
        • 2. Ethical decision-making frameworks
          Controlling & Quality Management20%- Control Process
          • 1. Corrective action and feedback loops
            • 2. Establishing standards and measuring performance
              - Operations & Quality Control
              • 1. Total Quality Management (TQM)
                • 2. Balanced scorecard and performance metrics
                  Organizing & Organizational Structure20%- Human Resource Management
                  • 1. Legal and ethical HR considerations
                    • 2. Staffing, training, and performance management
                      - Organizational Design
                      • 1. Mechanistic vs organic structures
                        • 2. Team-based and matrix structures
                          • 3. Departmentalization and authority
                            Leading & Motivation25%- Motivation & Communication
                            • 1. Conflict resolution and team dynamics
                              • 2. Interpersonal and organizational communication
                                • 3. Maslow, Herzberg, Expectancy theory
                                  - Leadership Theories & Styles
                                  • 1. Trait, behavioral, and contingency theories
                                    • 2. Transformational vs transactional leadership
                                      Planning & Strategic Management20%- Foundations of Planning
                                      • 1. Mission, vision, and goals
                                        • 2. Strategic, tactical, and operational planning
                                          • 3. SWOT analysis and strategic formulation
                                            - Decision Making
                                            • 1. Rational and bounded rationality models
                                              • 2. Group decision-making techniques

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                What is the last step in strategic planning? Choose 1 answer

                                                • A. Goal setting
                                                • B. SWOT analysis
                                                • C. Strategy formulation
                                                • D. Strategic control
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

                                                • A. Customer connection society
                                                • B. Customer relationship management
                                                • C. Customer association organization
                                                • D. Customer liaison policy
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
                                                Choose 1 answer

                                                • A. Strategic vision
                                                • B. Strategic mission
                                                • C. Strategic analysis
                                                • D. Strategic competencies
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                What is a common element of an effective diversity training program? Choose 1 answer

                                                • A. Building awareness
                                                • B. Analyzing feedback
                                                • C. Completing a skills inventory
                                                • D. Identifying informal networks
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

                                                What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

                                                • A. Competitive innovation
                                                • B. Venture capitalism
                                                • C. Benchmarking
                                                • D. Intrapreneurship
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).

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