Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 6201.1 Questions & Answers as PDF & Test Engine
Updated: Sep 02, 2026
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 2: Call Routing and Vectoring | - Routing Configuration
|
| Topic 3: Maintenance and Troubleshooting | - System Support
|
| Topic 4: Reporting and Performance Management | - Monitoring Operations
|
| Topic 5: Contact Center Implementation | - Deployment and Configuration
|
| Topic 6: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
Which command is used to find the current CMS release?
A. pkginfo cms
B. pkginfo -x cms
C. pkginfo -r cms
D. pkginfo -p cm
Question 2
A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
Question 3
A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Vector Queuing Priorities
B. Dynamic Threshold Adjustment
C. Service Objective
D. Dynamic Percent Allocation
Question 4
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A. 135.9.86.54 192.168.2.2
B. 192.168.2.3 192.168.2.2
C. 135.9.86.54 135.9.56.56
D. 135.9.86.54 135.9.86.58
Question 5
A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A. It is not necessary far either the reporting adjunct or the switch release to change.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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