Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 6209.1
Check Updated on: Aug 21, 2026
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What is the duration of the 6209 Exam
- Passing Score 67%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
Certification Path
The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Monitoring and logging - Post-implementation verification |
| Topic 2: Installation | 20% | - CCT server installation - Database and platform configuration - Multimedia components setup |
| Topic 3: Configuration | 30% | - CCT core configuration - Multimedia channels (email, chat, web) - Routing and skill management - Agent desktop and user profiles |
| Topic 4: Integration & Connectivity | 15% | - Web services and APIs - Avaya Aura Session Manager integration - Third-party and CRM integration |
| Topic 5: Implementation Preparation | 20% | - Architecture overview - System requirements - Pre-installation planning - Licensing and security |
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