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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Applications Platform
B) Avaya Breeze™
C) Avaya Experience Portal Platform
D) Avaya Performance Applications Platform

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Avaya Multimedia Messaging
C) Engagement Assistant
D) Presence Service

4. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Avaya Work Force Optimization Select
B) Interaction Center
C) Proactive Outreach Manager
D) Call Back Automated

5. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) IP Address
B) Host ID
C) MAC Address
D) Customer name

Solutions: