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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Voice Services and Telephony Features- SIP and trunk configuration
  • 1. PSTN integration basics
    • 2. SIP trunk setup
      - Basic telephony services
      • 1. Call handling features
        • 2. Voicemail configuration
          Maintenance, Troubleshooting, and System Monitoring- System diagnostics
          • 1. Alarm handling
            • 2. Log analysis
              - Backup and restore procedures
              • 1. Configuration backup
                • 2. System recovery
                  IP Office System Installation and Configuration- Hardware and platform components
                  • 1. IP Office control units
                    • 2. Expansion modules and endpoints
                      - Initial system setup and licensing
                      • 1. License management and activation
                        • 2. System configuration basics
                          User, Extension, and Group Management- User provisioning
                          • 1. User profiles and rights
                            • 2. Extension assignment
                              - Hunt groups and call distribution
                              • 1. Group configuration
                                • 2. Call routing logic

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  1. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

                                  A) One backup per system
                                  B) Limited to the number of Systems in an SCN
                                  C) Not a supported feature
                                  D) There is no limit.


                                  2. A customer would like all incoming calls originating from the 719 area code routed to the Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement? (Choose two.)

                                  A) Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
                                  B) Enter 719 in the Incoming Number field.
                                  C) Select the Receptionist hunt group as the fallback Extension.
                                  D) Enter 719 in the Incoming CLI field.
                                  E) Edit the default ICR destination to Rogion719 hunt group.


                                  3. Which IP Office Small Community Networking (SCN) feature ran help free up VCM resources site when calling from one remote site to another remote site?

                                  A) Fast Start
                                  B) Silence Compression
                                  C) Direct Media Path
                                  D) Loop Start


                                  4. Which application can be used to show available resources in an IP500v2?

                                  A) Monitor
                                  B) IP Office Manager
                                  C) DbgView
                                  D) System Status Application


                                  5. Which Windows command is used to determine which ports the server is currently using?

                                  A) netstat -an
                                  B) portqry
                                  C) show ports
                                  D) netsh interface dump
                                  E) ipconfig /displaydns


                                  Solutions:

                                  Question # 1
                                  Answer: A
                                  Question # 2
                                  Answer: D,E
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: A

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