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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) You configure the Supervisor applications using the Configurator.

2. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
B) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
C) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) An Incorrect IP address has been configured for the PG230RM.

3. What does the Expert Calling Ratio setting determine?

A) when to place outbound calls for agents while in work time
B) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
C) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
D) how many calls to place, based on the ratio of idle agents and agents on calls
E) when to place outbound calls for agents while in idle time

4. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Communication Manager (CM) 3.1 or later
C) TN-744-based Call Classifier Cards version "e"or later
D) Avaya PG230 gateway or Avaya PG230RM gateway
E) Enhanced Network Bus Controller

5. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Monthly Report
B) Job Report
C) Administrative Report
D) Agent Report

Solutions: