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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Archive Database
B) Content Server
C) Recorder Archiver Service
D) Archive Web Service

2. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Create Workgroups andworkstations
C) Create a Member Group
D) Add Employee IDs

3. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) MSA
B) Local System
C) SA
D) DMSA

4. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Pause monitoring command
B) Start monitoring command
C) Start Annotation command
D) Cancel monitoring command

5. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Prepare SSRS for reports ingestion.
B) SR tool software installation
C) Firewall configuration
D) SSL certificates preparation
E) Antivirus installation

Solutions: