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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Peripheral and Connectivity Issues | - External device troubleshooting
|
| Topic 2: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Topic 3: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
| Topic 4: Mac System Architecture and Components | - Internal hardware structure
|
| Topic 5: Hardware Service Procedures | - Mac desktop hardware repair concepts
|
Apple Desktop Service Certification Sample Questions:
A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
- A. Have you upgraded to Mac OS X v10.4.8?
- B. Can any other computer successfully join her network?
- C. What type of wireless card is installed in your iMac G5?
- D. Does your ISP support wireless access to the Internet?
An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
- A. Replace the eMac logic board.
- B. Replace the eMac Display/Analog Assembly.
- C. Update the eMac's firmware.
- D. Connect a known-good VGA display to the eMac.
A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?
- A. Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
- B. There is a problem with the MacBook Pro's internal hard disk.
- C. eMacs cannot mount volumes in Target Disk Mode.
- D. The FireWire driver on the eMac needs to be updated.
You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
- A. System Profiler
- B. Network Utility
- C. Terminal
- D. Process Viewer
- E. Apple Hardware Test
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
- A. Try to start up from a bootable CD or DVD.
- B. Replace the internal hard drive with a known-good hard drive.
- C. Reinitialize the hard disk and reinstall the Mac OS.
- D. Replace the logic board.
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