Instant Download EXIN : ITILSC-SOA日本語 Questions & Answers as PDF & Test Engine
Updated: Oct 16, 2026
No. of Questions: 14 Questions & Answers with Testing Engine
Download Limit: Unlimited
Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
100% Money Back Guarantee
ActualVCE has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10 years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
Not sure a study set is what you need? Download the free ITILSC-SOA日本語 demo from ActualVCE and review a sample of the EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) practice questions before you spend anything — the 2026 edition is ready to try today.
EXIN ITILSC-SOA日本語 Exam Overview:
| Certification Vendor: | EXIN / AXELOS (ITIL qualification scheme) |
|---|---|
| Exam Name: | ITIL Service Capability: Service Offerings and Agreements (SOA) |
| Exam Number: | ITILSC-SOA |
| Passing Score: | 70% (28/40) |
| Available Languages: | English |
| Exam Format: | Scenario-based multiple choice, Complex multiple-response questions |
| Certificate Validity Period: | Lifetime (ITIL v3 certifications do not expire) |
| Related Certifications: | ITIL Service Lifecycle Stream ITIL Intermediate Capability Stream ITIL Foundation |
| Real Exam Qty: | 8 scenario-based multiple choice questions (40 marks total) |
| Exam Duration: | 90 minutes |
| Recommended Training: | PeopleCert ITIL Training Axelos ITIL Official Site |
| Exam Registration: | PeopleCert ITIL Certification Registration EXIN ITIL Certification Information |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or onsite proctored exam (depending on accredited training provider) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Offerings and Agreements Lifecycle | |
| Topic 2: Supplier Management | |
| Topic 3: Service Catalogue Management | |
| Topic 4: Service Level Management | |
| Topic 5: Service Portfolio Management | |
| Topic 6: Demand Management |
Common Questions About the EXIN ITILSC-SOA日本語 Exam
The ITILSC-SOA日本語 exam is the official EXIN / AXELOS (ITIL qualification scheme) exam behind the ITIL Intermediate (Capability Stream) - Service Offerings and Agreements certification, validating the skills measured by the EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) credential. It sits at the Intermediate level of the EXIN / AXELOS (ITIL qualification scheme) certification program. It also connects to ITIL Foundation, ITIL Intermediate Capability Stream, ITIL Service Lifecycle Stream, so the knowledge you build here carries over to those tracks as well.
The ITILSC-SOA日本語 exam contains 8 scenario-based multiple choice questions (40 marks total) questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the ActualVCE test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
ITIL Foundation certification is required before taking this exam. Requirements can change when EXIN / AXELOS (ITIL qualification scheme) revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
You can book the EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online or onsite proctored exam (depending on accredited training provider). Choose the option that suits you best when you book your seat.
EXIN / AXELOS (ITIL qualification scheme) recommends the following training resources for the EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) exam:
Official courses build the foundation; the 14 practice questions from ActualVCE then show you how that knowledge is examined, so the two work best together.
Yes. ActualVCE provides a free ITILSC-SOA日本語 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if EXIN revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
Every EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) purchase on ActualVCE is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
The EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) exam blueprint is organized into 6 domains. The first three are:
- Demand Management
- Service Offerings and Agreements Lifecycle
- Service Catalogue Management
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) Sample Questions:
Refer to Scenario
An IT services company has been providing hosted and managed IT services to a number of major customers for over 20 years. It has invested heavily in ITIL-based service management processes over the last five years, which has resulted in an increase in the quality of the IT services and an increase in customer satisfaction with the services. This activity has led to a significant growth in the number of customers that the company serves.
The company has implemented all of the service design, service transition and service operation processes to some extent, and is now developing other processes based on ITIL service strategy. As a result of this latest activity they have recognized that their existing service management tool is limited in its ability to support several existing processes, and all of the planned new ones. The supplier of the existing tool is reducing its investment in future development of the tool and is, therefore, unwilling to commit to any additional new facilities or functionality. This has now become an issue for the company and, as a result, they are looking to replace the existing tool with a more comprehensive alternative.
The company plans to develop a requirements specification for the replacement tool and is redwing the areas that need to be considered, including its deployment throughout the organization. The budget for the new tool is limited, therefore it is essential that the new tool can be implemented and used as quickly as possible in order to obtain maximum return on investment (ROI).
Which one of the following options provides the BEST description of the areas that should be addressed by the requirements specification for the new tool?
- A. The utility and warranty of the new tool
The conformance of the tool to international open standards
The planned use of the tool within the organization, together with the type and number of licenses required for its deployment The timing of the deployment and the associated tool training and education. - B. The utility and warranty, and service acceptance criteria of the new tool The ability to migrate data from existing tools and to integrate with other tools The planned use of the tool within the organization, together with the type and number of licenses required for its deployment The type and timing of the deployment and the associated tool training and education.
- C. The usability and functionality of the new tool
The ability to customize the tool to the organization's requirements
The planned use of the tool within the organization, together with the number of customers and users of the services and their geographical locations The plans for the deployment and the associated documentation needed for the tool. - D. The utility and warranty, and service acceptance criteria of the new tool The ability to customize the tool to the organization's requirements The number of potential users of the tool together with the number of licenses and their geographical locations required for its deployment The timing of the deployment and the associated tool documentation.
Correct Answer: B 🗳️
シナリオ
大規模な非公開企業には、IT業務のほとんどを本社から運営する社内IT組織があります。特に保証の観点から、サービスに何が必要で、実際に何が達成されたかについて混乱の歴史があります。これにより、ビジネスユニットとIT組織の間の関係が緊張しました。
ITと顧客の間には、インシデントへのすべてのレベルの対応が同じ目標に設定されているサービスベースの契約がいくつか存在します。可用性の目標は、少なくとも2年間レビューされていません。 ITスタッフがインシデントを解決し、ビジネスの優先順位ではなく運用の容易さに基づいて変更要求を実装していると主張する主要な顧客からの苦情が多数ありました。これは、インシデント、変更、および問題管理のために運用上堅牢なプロセスが実施されているにもかかわらずです。
組織に提供されるITサービスのレベルを向上させるための計画が実施されています。
ポストホルダーの引退は、最初の行動が新しいITディレクターを任命することであったことを意味しました。 ITILフレームワークに取り組んでいる外部組織から候補者を選ぶ機会がありました。新しいITディレクターは、優れたITサービス管理手法が不可欠であると考えています。
ITディレクターは、サービス管理プロセスの多くを実装することを計画しており、基本的なサービスカタログの作成をすでに監督しています。 ITディレクターは、現在の問題の多くがサービスレベル管理（SLM）の実装を通じて修正できると確信しているため、他の領域に移動する前に、提供されるサービスにサービスレベル契約（SLA）を導入するように指示しました。 ITサービスのSLAを確立するためにプロジェクトを主導するように依頼されました。
シナリオを参照してください。
次の一連のアクティビティのうち、組織でサービスレベルアグリーメント（SLA）を確立するための最良のアプローチはどれですか？
- A. IT運用チーム、特にインシデント、可用性、容量管理に関係するチームと会い、サービスカタログの各サービスに対してビジネスに提供できるサービスのレベルを定義します。
適切な顧客担当者と会って、ITが提供できるサービスのレベルを明確に理解してください。
SLAを作成して同意し、両方の当事者の代表者によって署名されていることを確認します。
OLAを文書化し、サービス運用チームと合意します。
すべての関係者が自分の責任を理解し、コンプライアンス違反に対する罰則を実施するようにします。
両方の契約が署名されると、すべてのサービスレベルターゲットが正式に監視およびレビューされます。 - B. サービスカタログを使用して現在提供されているすべてのサービスを特定します。
サービスレベルアグリーメントを実装するための主にサービスベースのアプローチを定義します。
適切なビジネス担当者と会い、話し合った後、ビジネスに必要なサービスのレベルを保証する正式なSLAを作成します。
適切なITチーム、特にインシデント、可用性、および容量管理に関係するチームとの会議を手配して、同意したサービスレベルを通知し、サービス運用チームとOLAを文書化して同意します。
これらが合意され署名されると、OLAはビジネスに戻され、ITがSLAをサポートすることを実証し、2者間の信頼に基づいて構築されます。 - C. サービスカタログを使用して現在提供されているすべてのサービスを特定します。
サービスレベルアグリーメント（SLA）を実装するための主に顧客ベースのアプローチを定義します。
事前に準備されたプロフォーマサービスレベル要件（SLR）テンプレートを使用して、適切な顧客担当者と会い、サービスレベル要件について話し合い、文書化します。
適切なITチーム、特にインシデント、可用性、および容量管理に関係するチームとの会議を手配して、必要なサービスのレベルについて話し合い、文書化し、合意します。
次に、これらのディスカッションからのドラフト契約がサービスオペレーションによってレビューされ、既存の契約が侵害されないことを確認します。これが確認されると、SLAは正式にレビューされ、合意され、顧客とITの両方によって署名されます。
次に、サービスレベル目標は、合意された間隔で正式に伝達、監視、報告、およびレビューされます。 - D. サービスカタログを使用して現在提供されているすべてのサービスを特定します。
サービスレベルアグリーメントを実装するための主にサービスベースのアプローチを定義します。
すでに使用されているサービステンプレートを使用して、適切な顧客担当者と会い、話し合った後、顧客が必要とするサービスのレベルを文書化した正式なSLRを作成します。
適切なITチーム、特にインシデント、可用性、および容量管理に関係するチームとの会議を手配して、必要なサービスのレベルについて話し合い、文書化し、伝達します。
これらの議論から、運用レベルの合意（OLA）が作成されます。
一眼レフとOLAは、合意された間隔で正式に監視、報告、レビューすることができます。
Correct Answer: C 🗳️
Viewing page 1 out of 7 pages.
Viewing questions 1-2 out of 14 questions.
0 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
Instant Download ITILSC-SOA日本語
After Payment, our system will send you the products you purchase in mailbox in a minute after payment. If not received within 2 hours, please contact us.
365 Days Free Updates
Free update is available within 365 days after your purchase. After 365 days, you will get 50% discounts for updating.
Money Back Guarantee
Full refund if you fail the corresponding exam in 60 days after purchasing. And Free get any another product.
Security & Privacy
We respect customer privacy. We use McAfee's security service to provide you with utmost security for your personal information & peace of mind.
