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EXIN ITIL Foundation (V4) Sample Questions:

1. What is defined as "the role that uses services?

A) Sponsor
B) Service consumer
C) User
D) Customer

2. Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A) known errors
B) charges
C) IT assets
D) events

3. Which is part of service provision?

A) The joint activities performed to ensure continual value co-creation
B) The management of resources configured to deliver the service
C) The management of resources needed to consume the service
D) The grouping of one or more services based on one or more products

4. Which step of the 'continual improvement model' defines measurable targets?

A) What is the vision?
B) Where do we want to be?
C) Where are we now?
D) how we get there?

5. Which gives a user access to a system?

A) Service agreement
B) Service provision
C) Service consumption
D) Service requirement

Solutions: