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C9560-940 PDF Practice Q&A's Total Questions: 40
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IBM C9560-940 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Closure of PMR
Topic 2
  • Initial contact with customer
Topic 3
  • Escalation of PMR

Reference: http://www-03.ibm.com/certify/tests/ovrC9560-940.shtml

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