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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) UDP protocol
B) XML and flat files
C) CORBA
D) Command Line Interface
E) Java Message Service messaging

2. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
B) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk for Internal Service Providers Edition
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

4. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A blackout period can be created for the change freeze.
B) The Bulletin Board can be used to advertise the change freeze.
C) A change window can be created for the change freeze.
D) A change implementation window can be created for the change freeze.

5. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM Workload Balancer
C) IBM SmartCloud Enterprise Provisioning
D) IBM Service Management

Solutions: