Exam Name: Fundamentals of Applying Tivoli Service Mgmt Solution 2008
Certification Provider: IBM
Corresponding Certification: IBM certifications I
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IBM 000-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 15% | - SLA definition and monitoring - Performance reporting and compliance |
| Tivoli Service Management Overview | 20% | - Tivoli Service Management architecture - Business value and use cases - IT Service Management concepts |
| Solution Implementation and Integration | 15% | - Deployment planning - Basic administration and maintenance - Integration with other Tivoli products |
| Incident and Problem Management | 25% | - Integration with monitoring tools - Incident lifecycle and processes - Problem identification and root cause analysis |
| Change and Configuration Management | 25% | - Asset and service dependency mapping - Configuration Management Database (CMDB) - Change management workflow |
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