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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Protection and Availability | - Backup and restore concepts - High availability and disaster recovery - Replication technologies |
| IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Storage Fundamentals | - RAID concepts and data protection mechanisms - Storage architectures and tiers - Basic storage concepts (block, file, object) |
| Troubleshooting and Support | - Common storage issues and diagnostics - Log analysis and problem determination - Performance troubleshooting |
| Storage Administration and Management | - Volume provisioning and configuration - Storage monitoring and performance management - Capacity planning and optimization |
| SAN and Networked Storage | - Zoning, masking, and connectivity - iSCSI and IP-based storage networking - Fibre Channel SAN concepts |
IBM Enterprise Storage Technical Support Sample Questions:
Question 1
What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
A. Monitor
B. Service
C. Security Administrator
D. Copy Operator
Question 2
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
A. IBM Director
B. IBM Spectrum Control
C. IBM Spectrum Virtualize
D. Fabric Manager
Question 3
A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
A. Tivoli Storage Productivity Center
B. OpenStack
C. SmartCloud Orchestrator
D. Tivoli Flashcopy Manager
Question 4
Which product enables a single point-of-control for multiple storage resources to help support improved business application availability and greater resource utilization?
A. XIV Gen3
B. DS8870
C. Storwize V3700
D. IBM SAN Volume Controller built with IBM Spectrum Virtualize software
Question 5
Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
A. Thin provisioning
B. IBM Easy Tier
C. Real-time Compression
D. IBM FlashCopy
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: D |
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