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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which actions can customers perform using the Electronic Service Request tool?

A) open and close their PMRs
B) open, requeue and close their PMRs
C) open, update or search for their PMRs
D) open and escalate their PMRs

2. How can a CRF be changed when incorrect/missing information is found?

A) Contact the Duty Manager to change the CRF.
B) Everyone can change a CRF using CCWIN.
C) Everyone can change a CRF using RETAIN.
D) Contact the CRF owner and have them change the CRF.

3. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) CR and CT and cc
B) TIME and DATE
C) ARandPSAR
D) EPS and sar

4. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) PATCH file within the patch or fix download
B) the README file contained in the patch/fix download
C) the product set information database
D) contact the engineer who created the patch

Solutions: