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IBM C2180-188 Exam Syllabus Topics:

SectionWeightObjectives
Estimation & Project Planning20%- Risk assessment and mitigation
- Resource allocation and scheduling
- User story definition and sizing
- Effort estimation techniques
Governance, Deployment & Optimization18%- BPM governance framework
- Deployment strategy and environment readiness
- Monitoring and performance measurement
- Continuous process improvement
BPM Program Lifecycle & Methodology22%- BPM Center of Excellence (CoE) setup
- Iteration and release planning
- Agile and playback-driven methodology
- BPM solution lifecycle phases
Process Discovery & Scoping20%- Business value and complexity assessment
- Stakeholder management and alignment
- Requirements gathering and documentation
- Process identification and prioritization
Solution Delivery & Playback Management20%- Feedback incorporation and scope control
- Development and testing coordination
- Playback session planning and execution
- Snapshot and version management

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A. Find the best time in the development effort when resources are available to insert the business requirement implementation.
B. Validate user story with process owner and schedule for a later iteration.
C. Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
D. Explain to the executive sponsor that the requirement will be implemented in the next iteration.


Question 2

The BPM analyst, Process Owner and BPM program manager have created a list of user stories with point estimates. What do user story points measure?

A. The value of the user story.
B. The time in hours required to implement the user stories.
C. An approximate, relative measurement of the development effort.
D. The priority of the user story.


Question 3

What are the primary challenges that business process governance addresses?

A. Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.
B. Many processes, many BPM developers, and many BPM assets.
C. Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
D. Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.


Question 4

One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A. Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
B. Break down the user story into child stories because it is an epic.
C. Pad the task with 20% more hours because developers typically under-estimate their required effort.
D. Break down the implementation work into tasks that can be described in 8 hours or less.


Solutions:

Question 1
Answer: B
Question 2
Answer: C
Question 3
Answer: B
Question 4
Answer: D

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