Exam Name: ITIL V3 Foundation Certificate in IT Service Management
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : BH0-006 Questions & Answers as PDF & Test Engine
Updated: Jul 24, 2026
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ISEB BH0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes, Functions & Roles | - Functions (e.g., Service Desk, Technical Mgmt) - Roles in ITIL - Service Management Processes |
| ITIL Service Lifecycle | - Service Design - Service Transition - Continual Service Improvement - Service Operation - Service Strategy |
| Introduction to IT Service Management | - Service Value & Customer Outcomes - Key Concepts & Terminology |
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