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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. The lifecycle stages of IT Service Continuity Management are?

A) Strategy; Design; Transition; Operation; Continual Improvement
B) Strategy; Requirements; Planning; Communication; Testing; Invocation
C) Plan; Do; Check; Act
D) Initiation; Requirements and Strategy; Implementation; Ongoing Operation

2. Which function is responsible for the closure of an Incident record?

A) Event Management
B) Either the Service Desk or an appropriate third party engineer
C) The Service Desk only
D) Any appropriate function

3. The BEST Processes to automate are those that are?

A) Simple and well understood
B) Carried out by lots of people
C) Critical to the success of the business mission
D) Carried out by Service Operations

4. Which of the following is NOT a purpose of Service Transition?

A) To provide quality knowledge of Change, Release and Deployment Management
B) To plan and manage the capacity and resource requirements to manage a release
C) To provide training and certification in project management
D) To ensure that a service can be managed, operated and supported

5. Which of the following do Service Metrics measure?

A) The end to end service
B) Infrastructure availability
C) Processes and functions
D) Maturity and cost

Solutions: