Exam Name: Administering Office 365 for Small Businesses
Certification Provider: Microsoft
Corresponding Certification: Microsoft Office 365
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Updated: Jul 28, 2026
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Microsoft 074-324 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Health, Monitoring and Troubleshooting | 10% | - Viewing service health dashboard - Usage reports and activity logs - Common support and troubleshooting |
| Topic 2: Exchange Online Administration | 25% | - Mailbox creation and management - Anti-spam and malware protection - Email routing and domains - Distribution groups and contacts |
| Topic 3: SharePoint Online and Lync Online | 20% | - Site collection creation and permissions - Presence and online meetings - Document sharing and collaboration - Lync Online user setup and policies |
| Topic 4: User and Identity Management | 25% | - Directory synchronization basics - Password policies and resets - Creating and managing user accounts - Administrator roles and permissions |
| Topic 5: Office 365 Setup and Configuration | 20% | - Subscription and license management - Domain verification and DNS configuration - Sign-up and tenant creation |
Microsoft Administering Office 365 for Small Businesses Sample Questions:
1. Which two statements about Office 365 Help Desk Administrators are true? (Each correct answer presents a complete solution. Choose two.)
A) Help Desk Administrators cannot make changes to Global Administrator accounts.
B) Help Desk Administrators can reset User Management Administrator account passwords.
C) Help Desk Administrators can reset Billing Administrator account passwords.
D) Help Desk Administrators can reset only user passwords.
2. You need to assign the minimum permissions necessary to ensure that an Office 365 administrator can monitor service health but cannot reset user passwords or modify user groups. Which role should you assign?
A) Tenant Admin
B) Service Support Admin
C) Help Desk Admin
D) Billing Admin
E) User Account Admin
F) User
3. Your company has an intranet site that is hosted on Microsoft SharePoint Online. Five users create subsites. None of the subsites inherit the permissions of the parent site. You need to ensure that a specific user can administer all the intranet subsites. You must accomplish this goal by using the minimum amount of effort. What should you do?
A) Add the user to the Office 365 Service Support Admin role group.
B) Assign the user the Full Control permission to the root site.
C) Add the user to the Office 365 User Account Admin role group.
D) Add the user to the Owners group of the root site.
E) Add the user to the Site Collection Administrators group.
F) Add the user to the Office 365 Help Desk Admin role group.
4. Your company has an intranet site that is hosted on Microsoft SharePoint Online. The site is currently
displaying documents and list items in the incorrect time zone (UTC -08:00). You need to ensure that the
site displays content in the Eastern Time zone (UTC -05:00).
What should you do?
A) Modify the regional settings of the intranet site.
B) Activate the SharePoint Server Enterprise Site Collection features.
C) Modify the language settings of the intranet site.
D) In the SharePoint Online Administration Center, modify the time zone of the site collection.
5. Microsoft Lync Online users on your network are experiencing poor audio and video quality. You need to evaluate your network configuration for use with the Lync Online service. Which tool should you use?
A) Remote Connectivity Analyzer.
B) Lync Online Control Panel
C) Microsoft Exchange ActiveSync.
D) Transport Reliability IP Probe.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: D |
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