Exam Name: Troubleshooting Microsoft Azure Connectivity
Certification Provider: Microsoft
Corresponding Certification: Microsoft Certified: Azure Support Engineer for Connectivity Specialty
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Updated: Aug 19, 2026
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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity
Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty
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Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.
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Skills measured
- Troubleshoot hybrid and cloud connectivity issues (20–25%)
- Troubleshoot networks (25–30%)
- Troubleshoot business continuity issues (5–10%)
- Troubleshoot authentication and access control issues (15–20%)
- Troubleshoot Platform as a Service issues (5–10%)
- Troubleshoot VM connectivity issues (5–10%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720
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Microsoft AZ-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot business continuity issues | 5–10% | - Troubleshoot recovery issues
|
| Topic 2: Troubleshoot PaaS connectivity issues | 5–10% | - Troubleshoot Azure SQL Database connectivity - Troubleshoot Azure Storage access issues - Troubleshoot Azure App Service connectivity |
| Topic 3: Troubleshoot network issues | 25–30% | - Troubleshoot Azure Firewall and WAF - Troubleshoot NSG and ASG configuration - Use Network Watcher and monitoring tools - Troubleshoot routing and DNS resolution |
| Topic 4: Troubleshoot VM connectivity issues | 5–10% | - Troubleshoot Bastion and serial console - Troubleshoot load balancer and public IP access - Troubleshoot NIC and IP configuration |
| Topic 5: Troubleshoot hybrid and cloud connectivity issues | 20–25% | - Troubleshoot ExpressRoute connectivity
|
| Topic 6: Troubleshoot authentication and access control issues | 15–20% | - Troubleshoot Microsoft Entra ID integration
- Troubleshoot RBAC and authorization |
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