Exam Name: Microsoft Dynamics 365 customer engagement Online Deployment
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Updated: May 29, 2026
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Microsoft MB2-715 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Create a Customer Organizational Structure (25% - 30%) | |
| Support the Microsoft Dynamics 365 client environment | -Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365, ensure client devices meet the minimum hardware specifications, support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed, manage phone and tablet client environments |
| Deploy Microsoft Dynamics | -Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations |
| Import data into the Microsoft Dynamics 365 environment | -Design a data import plan, import data through supported methodologies, upload data from on-premises to Azure, manage large volume migrations with the Data Loader service |
| Manage the Microsoft Dynamics 365 environment | - Sign-up and cancel subscriptions, manage users, configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS), configure administrative access, assign roles |
| Administer the Microsoft Dynamics 365 Environment (25% - 30%) | |
| Deploy instances | -Deploy appropriate number and types of instances for designated environments, deploy sandbox and production instances, configure and edit instance properties |
| Manage instances | -Switch an instance, reset an instance, delete an instance, copy an instance, manage regions and multiple tenant environments, manage storage and resources, manage administrative email notifications |
| Manage updates | -Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates |
| Integrate Microsoft Dynamics with Other Applications (20% - 25%) | |
| Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics | -Configure Exchange server synchronization for incoming and outgoing traffic, manage folder based tracking flows, manage SharePoint integration, enable OneDrive for Business, configure control access and folder structure for SharePoint |
| Integrate other Microsoft Online Business Solutions with Microsoft Dynamics | -Manage OneNote integration, manage Microsoft Social Engagement integration, manage Yammer integration, manage workspace collaboration with Office 365 Groups, manage and configure Delve integration |
| Integrate customized and third party applications with Microsoft Dynamics | -Configure and manage app modules, create customized function apps with App Designer, create site maps by using Design App Mapper, obtain access to additional apps through App Source and Power Apps |
| Manage Microsoft Outlook and Mobile Environments (25% - 30%) | |
| Integrate Microsoft Dynamics 365 with Outlook | -Manage supported environments for Microsoft Dynamics 365 for Outlook, deploy Microsoft Dynamics 365 for Outlook through multiple methods, configure Microsoft Dynamics 365 for Outlook to connect to multiple instances, configure synchronized fields, perform basic functions using the Microsoft Dynamics 365 App for Outlook interface |
| Manage and configure mobile apps for Microsoft Dynamics 365 | -Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets, configure entities and security privileges, manage CRM forms and dashboards |
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-715.aspx
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MB2-715 - Microsoft Dynamics 365 customer engagement Online Deployment
The MB2-715 exam is part of the CRM Microsoft Dynamics Certification. This exam measures your ability to work with Dynamics CRM 2016.
This certification exam is targeted for professional expert in Microsoft Dynamics CRM 2016 and Microsoft Online Business Solutions. They should also have an understanding of client device management and network administration and how to Customize and Configure it. The certification is for administrators, system engineers, functional consultants, partners, and project managers, and developers expert in configure and customize Dynamics CRM with one or more years of experience. This is a list of covered topics:
- Mobile apps configuration for Microsoft Dynamics 365
- Import data into the Microsoft Dynamics 365
- Install and Deploy Microsoft Dynamics
- Customize third party applications to use Microsoft Dynamics
- Manage and Deploy instances, instances updates
- Manage Dynamics CRM sales management components and product catalog
- Define and support Microsoft Dynamics 365 client environment
- Integrate Microsoft Online Business Solutions, Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
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This Web Simulator is for Candidates Consultants who implement, deploy, use, maintain, or support Microsoft Dynamics 365 in their customers' organizations. Candidates for this exam typically include network administrators, network managers, solution architects, functional consultants, partners, and project managers.
The Web Simulator will also help candidates to understand better the Dynamics CRM features and functionality using Microsoft Dynamics CRM 2016 Customization and Configuration creating a background in the business process as well as Microsoft Online Business Solutions.
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