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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead and set a connection to the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Create a new lead from the Regarding lookup of the email message.
D) Convert the email message into a lead.

2. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Deleted leads remain in the marketing list.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Marketing list members can be added after the list is activated.

3. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.
B) Enable auditing for the articles.
C) Enable auditing for the article template.
D) Enable system auditing.

4. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Create the new quote and get the products from the existing opportunity.
B) Copy the existing opportunity and create the new quote directly from the new opportunity.
C) Create the new quote directly from the existing opportunity.
D) Create the new quote and relate the existing opportunity.

5. You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A) Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
B) Add a product to the product catalog, and add the new product to the opportunity.
C) Add a new product to the opportunity.
D) Add a Write-In Product to the opportunity.

Solutions: