Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Instant Download Nortel : 920-106
Check Updated on: Aug 08, 2026
No. of Questions: 76 Questions & Answers with Exam Engine
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Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration & Operation | 25% | - User management and permissions - Daily operational tasks - Call routing and queue management |
| Topic 2: Installation & Configuration | 25% | - Database and licensing setup - Server setup and deployment - Basic configuration parameters |
| Topic 3: Maintenance & Troubleshooting | 25% | - Fault isolation and resolution - Monitoring and performance tuning - Backup and restore procedures |
| Topic 4: Symposium Call Center Overview & Architecture | 25% | - Network integration and protocols - Software architecture and releases - System components and hardware |
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