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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about Oracle Service Cloud accelerators?

A) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
B) They
are available at http://www.oracle.com/technetwork.
C) The source files for all listed accelerators are available for download.
D) Oracle provides support for all accelerators.
E) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.

2. Which two statements are true about the Organization object in Service Cloud?

A) It is required to create an incident.
B) It is widely used in Business-to-Business scenarios.
C) It has a one-to-one relation with contacts.
D) It has a one-to-many relation with contacts.
E) It can be associated with incidents directly.

3. Which three statements are true about add-ins?

A) They can be designed to create visual components and not perform any integrations.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally on the machines on which the desktop application runs.
E) They always run locally to access local data.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

4. Which two statements are true about a disposition?

A) It can be linked to categories.
B) It can be linked to products.
C) It helps to identify the root cause of an incident.
D) It can be set to a maximum depth of three in hierarchy levels.
E) It can be made visible on the Customer Portal.

5. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It can be triggered by an event that occurs on community objects.
B) It can be triggered by an event that occurs even on a custom object.
C) It is always triggered from business rules.
D) It is also known as the Object Event Handler.
E) It is triggered by an event that occurs on the standard objects that are used by queues.
F) It is a PHP script that executes only synchronously.
G) It is triggered by an event that occurs on standard objects only.

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