Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
| Topic 2: Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
| Topic 3: Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Topic 4: Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Topic 5: Oracle RightNow Cloud Service Fundamentals | - Core Components and Navigation - Platform Overview and Architecture |
| Topic 6: Incident and Service Management | - Workflow and Business Rules - Incident Lifecycle Management |
| Topic 7: Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
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