Exam Name: Oracle Service Center 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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The best time to start was yesterday; the second-best is one minute after checkout. ActualVCE delivers your 1Z0-1038-20 package by instant download, with an email copy inside one minute — 73 practice questions for the Oracle Service Center 2020 Implementation Essentials before the day ends.
Oracle 1Z0-1038-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2020 Implementation Essentials |
| Exam Number: | 1Z0-1038-20 |
| Related Certifications: | Oracle B2C Service Oracle Cross-Channel Contact Center Cloud Service |
| Real Exam Qty: | 60 - 70 |
| Exam Price: | $245 USD |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 64% |
| Certificate Validity Period: | 18 months |
| Available Languages: | English |
| Recommended Training: | Oracle B2C Service Implementation Training |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE testing centers |
| Pre Condition: | No official prerequisites; 6+ months hands-on experience with Oracle B2C Service recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2020-implementation-essentials/trackp_1038-20 |
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2C Service Products and Initial Setup | 15% | - Initial system configuration - Core business objects and data model - Service Console setup and navigation - Overview of B2C Service platform |
| User Administration and Interface | 15% | - Navigation menus and application layout - Message bases and standard text variables - Browser UI workspaces creation - User accounts, roles and permissions |
| Mail, Internationalization and Extensions | 15% | - Mailboxes and email channel setup - Service Console add-ins and custom extensions - Multi-language and international data handling |
| Configuration and Administration | 20% | - Element Manager import/export operations - Service Level Agreements (SLA) configuration - Queues, assignments and routing rules - Products, categories and dispositions |
| Business Processes and Automation | 20% | - Message templates and outbound communications - Chat, co-browse and agent assistance tools - Enhanced business rules and workflows - Guided Assistants implementation |
| Analytics and Reporting | 15% | - Custom report creation and sharing - B2C Service reporting framework - Audit fields and data tracking |
Oracle 1Z0-1038-20 Exam FAQs: Read This Before You Register
The Oracle Service Center 2020 Implementation Essentials blueprint comprises 6 domains. The headline areas: B2C Service Products and Initial Setup (15%), Business Processes and Automation (20%), and Analytics and Reporting (15%). The complete outline — every domain, every weight — is in the syllabus section above; let it decide where your study hours go.
Book the Oracle Service Center 2020 Implementation Essentials through these official channels:
While you schedule, keep this in mind: the 1Z0-1038-20 exam is delivered Online proctored or onsite at Pearson VUE testing centers.
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The 1Z0-1038-20 exam — formally the Oracle Service Center 2020 Implementation Essentials — is how Oracle certifies that you can apply its technologies in professional scenarios; passing earns you the Oracle Service Center 2020 Certified Implementation Specialist certification, positioned at the Specialist level. In an anxious, competitive job market, a vendor-issued credential is one of the few signals employers trust at a glance. It also connects naturally to Oracle B2C Service, Oracle Cross-Channel Contact Center Cloud Service as a follow-on step.
The 1Z0-1038-20 exam packs 60 - 70 questions into 105 minutes. That ratio makes pacing a testable skill in itself: linger too long on one item and easier points expire unanswered. Build the habit before it matters — run timed, full-length mocks in the ActualVCE desktop or online test engine, practice flagging and returning, and make time pressure feel ordinary.
Yes — and deciding after the trial is exactly how we prefer it. ActualVCE publishes a free PDF demo of the 1Z0-1038-20 materials so you can judge the question quality and verified answers firsthand. A full purchase then includes 365 days of free updates, and if the product expires, the update service renews at a 50% discount from your member zone.
The passing mark is 64%, and official registration runs $245 USD. Keep one fact in view: that fee covers a single attempt, and a retake is billed at full price again. Protect the investment by rehearsing first — cycle through 73 practice questions at ActualVCE in timed mode until your scores clear the bar with room to spare.
Yes — for the Oracle Service Center 2020 Implementation Essentials, Oracle lists these training resources:
Training explains the concepts; repetition under exam conditions makes them reliable. Add 73 practice questions from ActualVCE to whichever course you choose, and your preparation covers both sides of the test.
No official prerequisites; 6+ months hands-on experience with Oracle B2C Service recommended
Vendor rules do get revised, so before you lock in an exam date, verify the latest requirements on the official Oracle exam page.
Oracle Service Center 2020 Implementation Essentials Sample Questions:
Which two types of joins are available in analytics?
- A. Outer LTD) External
- B. Internal
- C. Intersection
- D. Inner
- E. Peripheral
Correct Answer: A,D 🗳️
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. The change is reflected across all interfaces by default.
- B. You need to re-create the message template across the multiple interfaces.
- C. You need to use the export and import option.
- D. You need to copy and paste the source code across the multiple interfaces.
Correct Answer: D 🗳️
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The hash value during import doesn't match the hash declared at the end of the rile.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. Check if the exported file was generated by a product version that is older than the existing product version.
- D. The Browser User Interface (BUI) workspace is not using the standard workspace.
Correct Answer: D 🗳️
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It comes with in-built exception handling.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It cannot be used in Custom Object workspaces.
Correct Answer: A 🗳️
Which four types are used by incidents queues?
- A. Round Robin (All)
- B. LIFO
- C. Advanced Routing
- D. Round Robin (Logged In)
- E. Standard
- F. Quick
- G. FIFO
Correct Answer: A,C,D,E 🗳️
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