Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - ITIL operating model - Digital product lifecycle - Service value creation - Value streams |
| Topic 2: Guiding Principles for High-Velocity IT | - Agile methods - DevOps culture - Application of ITIL guiding principles - Lean practices - Continuous improvement |
| Topic 3: Understand High-Velocity IT Concepts | - Digital products - IT transformation - Digital technology - High-velocity IT - Digital transformation - Digital organization |
| Topic 4: Contribute to Value with Digital Products | - Co-created value - Valuable investments - Assured conformance - Resilient operations - Fast development |
| Topic 5: High-Velocity IT Techniques and Practices | - Cloud computing - Automation - Architecture and design - Testing and validation - Security and risk management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which statement about high-velocity IT is CORRECT?
- A. Moving to a high-velocity way of working will reduce costs and risks
- B. The required velocity should be based on the nature of an organization
- C. Organizations should assign a high priority to high-velocity transformations
- D. Levels of utility or warranty might have to be sacrificed for higher velocity
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An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
- A. Use safe-to-fail experiments to collect knowledge
- B. Ask experts to analyse the options and provide a recommendation
- C. Take quick action to stabilize the situation
- D. Set clear objectives and apply proven best practices
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Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?
- A. Create a continual improvement register to record suggestions
- B. Invest in value stream mapping tools to document workflows
- C. Observe the work and ask questions to see what really happens
- D. Ask the team members to fully document their concerns
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An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
- A. A/B testing
- B. Automated testing
- C. Blue/green deployments
- D. Canary testing
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An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. A/B testing
- B. Minimum viable products
- C. Cost of delay
- D. Return on Investment (ROI)
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