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In 2026, failing the C-TCRM20-71 exam still means paying the registration fee all over again. A ActualVCE practice package with 95 up-to-date SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 questions costs far less than a single retake.
SAP C-TCRM20-71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Exam Format: | Multiple choice, Multiple response |
| Exam Duration: | 180 minutes |
| Exam Price: | Approx. $500 USD / €450 EUR (varies by region) |
| Real Exam Qty: | 80-95 |
| Passing Score: | 63% |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Related Certifications: | SAP Certified Application Associate - CRM SAP CRM 7.0 Series Certifications |
| Recommended Training: | SAP CRM Fundamentals Training SAP CRM 7.0 EhP1 Academy |
| Exam Registration: | SAP Learning Hub SAP Training & Certification Shop |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ |
SAP C-TCRM20-71 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Basic Functions | 12% | - Billing and contracts - Organizational model - Transaction processing |
| Topic 2: SAP CRM Technology and Integration | 12% | - ERP integration - UI framework and business roles - CRM middleware |
| Topic 3: CRM Business Scenarios | 8-12% | - Service processes - Marketing processes - Sales processes |
| Topic 4: Special Processes & Service Management | 8-12% | - Complaint and returns processing - Service agreements - Service order management |
| Topic 5: SAP CRM Interaction Channels | 12% | - Mobile scenarios - Web channel - Interaction center |
| Topic 6: SAP CRM Master Data | 12% | - Business partners - Products and pricing - Territory management |
| Topic 7: CRM User Interface & Configuration | 8-12% | - Customization basics - Navigation and profile settings - WebClient UI |
Everything You Want to Know About the SAP C-TCRM20-71 Exam
The C-TCRM20-71 exam (SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1) is the official SAP exam that leads to the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 certification, a credential at the Associate level. Related certifications include SAP Certified Application Associate - CRM, SAP CRM 7.0 Series Certifications. ActualVCE provides 95 practice questions to help you prepare for it with confidence.
The C-TCRM20-71 exam contains 80-95 questions and gives you 180 minutes to finish them. Before exam day, divide the total time by the question count so you know the pace you need to keep, and flag difficult items instead of getting stuck on them. Running at least one full timed session in the ActualVCE test engine is the best way to make that time pressure feel familiar.
You need 63% to pass, and the official registration fee is Approx. $500 USD / €450 EUR (varies by region). Keep in mind that a failed attempt means paying that fee in full again, so it pays to test yourself first. When your scores on the ActualVCE timed practice tests stay consistently above the passing line, you are ready to book the exam.
No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised Requirements can change over time, so always double-check the latest eligibility rules before you register on the official SAP exam page.
You can book your exam through the official registration channels:
The exam is delivered in the following way: Online proctored via SAP Certification Hub or onsite at authorized test centers.
SAP recommends the following training options for this exam:
Official courses build the foundation, and the C-TCRM20-71 practice questions from ActualVCE help you turn that knowledge into exam-day performance.
Yes. ActualVCE offers a free C-TCRM20-71 PDF demo so you can check the quality of the practice questions before purchasing. After you buy, your product comes with 365 days of free updates, and if it expires you can renew the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the corresponding C-TCRM20-71 exam within 60 days of purchase and do not pass, send us a scan of your enrollment slip and the official Score Report PDF within two days of the exam, and the full refund will be processed within seven days. The candidate name must match the payer name; exams taken within three days of purchase, free materials, and expired orders are not eligible. If you would rather not refund, you can exchange your product for two free products of equal value and keep the update service on your original purchase. Delivery itself is instant: your material is available for download and is emailed to you within one minute of payment. If nothing arrives within two hours, contact our support team. There is no limit on how many computers you may install it on.
The C-TCRM20-71 syllabus is organized into 7 exam domains. Among the first three are CRM User Interface & Configuration (8-12%), CRM Business Scenarios (8-12%), Special Processes & Service Management (8-12%). For the complete breakdown of topics and subtopics, see the Exam Topics section above.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI?
- A. Assignment of a function profile in business role maintenance
- B. Assignment of a layout profile in navigation bar maintenance
- C. Assignment of a layout profile in business role maintenance
- D. Assignment of a function profile in authorization role maintenance
Correct Answer: A 🗳️
Text data can be maintained in business transactions at header or item level.
What identifies which text types are available to a particular business transaction or item category?
- A. Notes assignment profile
- B. Text profile
- C. Action profile
- D. Text determination procedure
Correct Answer: D 🗳️
Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?(Choose three)
- A. Copying control for transaction types
- B. Copying routines using a BAdI
- C. Copying control for item categories
- D. Copying control for transaction history
- E. Copying control for transaction profile
Correct Answer: A,B,C 🗳️
Which functions are available when you use the Opportunity of Type "sales methodology" in the standard SAP CRM system?(Choose two)
- A. Offer management
- B. Sales assistant
- C. Assessment (questionnaire)
- D. Marketing campaign reference
Correct Answer: B,C 🗳️
You are setting up actions triggering follow-up processes.
Which of the following process types can you select within the action definition?(Choose three)
- A. Method call
- B. Schedule conditions
- C. SAPscript
- D. Smart Form mail
- E. Workflow
Correct Answer: A,D,E 🗳️
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