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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionWeightObjectives
SAP Business All-in-One Support25%- Application-Specific Support
  • 1. Incident handling for preconfigured business processes
    • 2. System monitoring and health checks
      • 3. Customizing and transport management
        ABAP System Analysis & Troubleshooting40%- ABAP Workbench & Dictionary
        • 1. Screen processing (PAI/PBO) and system fields
          • 2. Data Dictionary objects and attributes
            • 3. Transactions SE80, SE11, SE16, SM30
              - Error & Performance Analysis
              • 1. Traces: SQL Trace, ABAP Trace, ST05
                • 2. System logs: SM21, ST11, SM13, SM12
                  • 3. Debugging techniques and runtime analysis
                    Advanced Support Tools & Procedures15%- Collaboration & Reporting
                    • 1. Support reporting and documentation
                      • 2. Updating messages with SAP
                        - SAP Note Implementation
                        • 1. Transaction SNOTE usage
                          • 2. Correction instruction application
                            Incident Management Fundamentals20%- Support Process Overview
                            • 1. Business hours and SLA configuration
                              • 2. Response and escalation procedures
                                • 3. Message lifecycle and status management
                                  - SAP Support Infrastructure
                                  • 1. SAP Solution Manager Work Centers
                                    • 2. Connecting to SAP Global Support
                                      • 3. SAP Notes and Knowledge Base search

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. What is the function of the F1 key? (Choose two)

                                        A) Display a list of possible input values.
                                        B) Display an explanation of a field's uses.
                                        C) End the session you are in.
                                        D) Display detailed technical information on a field.


                                        2. Which tools do you use for analyzing database access? (Choose two)

                                        A) Object Navigator
                                        B) SQL Trace
                                        C) ABAP Dictionary
                                        D) ABAP Debugger


                                        3. Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)

                                        A) Business Server Pages
                                        B) ABAP debugger
                                        C) Message maintenance (SE91)
                                        D) Message server


                                        4. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

                                        A) The data objects used by the program.
                                        B) The authorizations required to execute a program.
                                        C) The Include programs of the program (for example, Top-Include).
                                        D) The database tables that are accessed by the program.


                                        5. What can the processor use in the Service Desk for message processing? (Choose two)

                                        A) Incident Management Work Center
                                        B) Business Process Monitoring Work Center
                                        C) CRM_DNO_MONITOR transaction within SAP GUI
                                        D) Transaction INCMAN


                                        Solutions:

                                        Question # 1
                                        Answer: B,D
                                        Question # 2
                                        Answer: B,D
                                        Question # 3
                                        Answer: B,C
                                        Question # 4
                                        Answer: A,C
                                        Question # 5
                                        Answer: A,C

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