Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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C_C4H510_04 Exam Certification Details:
| Level: | Associate |
| Cut Score: | 63% |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Languages: | English |
| Exam: | 80 questions |
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SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Dashboards and KPIs - Standard reporting tools |
| Topic 2: Master Data Management | - Data replication and integration basics - Product and service data - Account and contact management |
| Topic 3: Service Processes | - Ticket handling and service requests - Case management lifecycle - Escalation and SLA management |
| Topic 4: System Configuration | - Organizational structure setup - Business roles and work centers - Basic system settings and adaptation |
| Topic 5: SAP Service Cloud Overview | - Key features and capabilities - Architecture and positioning within SAP Customer Experience suite |
| Topic 6: Integration and Extensibility | - UI adaptation and extensibility tools - Integration with SAP ERP and SAP S/4HANA - APIs and communication arrangements |
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