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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, Partner Relationship Management, and Einstein
B) Sales Cloud, Service Cloud, and Partner Relationship Management
C) Sales Cloud, B2B Commerce, and Partner Relationship Management
D) Sales Cloud, B2B Commerce, and Customer Community

2. A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

A) Draft a solution to show how consolidated reporting can be done using CRM Analytics.
B) Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
C) Ensure all data objects across the different clouds have a unique external identifier
D) Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
E) Identify key drivers and high-level data scope behind the needfor a consolidated reporting.

3. What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

A) Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
B) Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
C) Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
D) Define and document the business value map with project stakeholders to capture the value provided by the implementation.

4. Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessingtheir order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

A) Enable reporting snapshots to store summarised information.
B) Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.
C) Use external objects instead of standard B2B Commerce Order object.
D) Create a custom component to display all order information.

5. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Implement Case Deflection.
B) Disable anonymous users on the site.
C) Offload the number of cases received via Web2Case by using Email2Case.
D) Plan and conduct User Adoption Trainings for resellers on how to use the site.

Solutions: