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Salesforce Certified Business Analyst Sample Questions:

1. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

A) Work will begin when capacity becomes available
B) Work will begin after executive approval is given.
C) Work will begin in the next sprint.

2. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?

A) Ask the security team to confirm company policy.
B) Ask executive leadership to make the decision.
C) Determine the most commonly used process.

3. Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A) Document key changes and gather feedback to update the backlog.
B) Organize user groups by permission set and train each team.
C) Build tooltips and discoverable content in the new console layouts.

4. The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A) Detailed Process Map
B) Value Stream Map
C) Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map

5. As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A) Reports and Dashboards
B) Salesforce Optimizer
C) Setup Audit Trail

Solutions: