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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

A) Lightning Bolt solutions
B) SDLC (Software Developer Life Cycle) for Experiences
C) Community Connect
D) Digital Experience framework

2. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

A) Up to 2,000 audiences can be created.
B) Components in the template header and footer sections cannotbe assigned to an audience.
C) Record Type criteria cannot be assigned to a component.
D) Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
E) Domain criteria are not available in sandbox or Developer Edition orgs.

3. DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?

A) Sharing Set
B) Sharing Rule
C) Apex sharing
D) Account Hierarchy

4. DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A) Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
B) Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
C) Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
D) Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

5. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A) Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B) Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
C) Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
D) Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

Solutions: