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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

A) NPS or CSAT
B) Heuristic analysis
C) User interviews

2. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
B) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C) Share prototypes of different interface directions with 100 people who regularly use their bank's app.

3. The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

A) Select the most senior stakeholder's goal as a path forward.
B) Complete a competitive analysis collaboratively in a workshop.
C) Share customer needs and tie them to business goals.

4. A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

A) Ensure all ideas have buy-in from technical stakeholders.
B) Explore feasibility and opportunities for future innovation.
C) Minimize technical stakeholders' input at this early stage.

5. A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

A) Plot accessibility standards against impact and difficulty.
B) Focus rationale on how refactoring later is more expensive.
C) Evaluate competitors' accessibility standards.

Solutions: