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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- Data management
  • 1. Data model alignment
    • 2. Data quality and governance basics
      - System integration concepts
      • 1. API-based integration
        • 2. External system connectivity
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Utility operations overview
            • 2. Customer lifecycle in utilities
              Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
              • 1. Industry data model concepts
                • 2. Energy and Utilities Cloud features
                  - Asset and service management
                  • 1. Work orders and field service concepts
                    • 2. Asset tracking and lifecycle management
                      Customer Engagement and Experience- Customer service operations
                      • 1. Case management in utilities
                        • 2. Omni-channel support concepts
                          - Digital customer experience
                          • 1. Customer communication flows
                            • 2. Self-service portals
                              Metering, Billing, and Usage Management- Meter data handling
                              • 1. Consumption tracking
                                • 2. Usage data ingestion concepts
                                  - Billing processes
                                  • 1. Billing workflows overview
                                    • 2. Rate and tariff concepts

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

                                      A) The potential customer began their journey using WhatsApp.
                                      B) Credit ratings are actively used as a pricing input for small and medium business customers
                                      C) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
                                      D) Some customers existed on a legacy billing system from previous contracts


                                      2. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

                                      A) Digital first and work-from anywhere in real time
                                      B) Customer expectations and values
                                      C) Capitalization of the cloud
                                      D) Removing the complexity from the business
                                      E) Regulatory and technology changes


                                      3. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

                                      A) Service Point
                                      B) Service Account
                                      C) Quote
                                      D) Premises
                                      E) Asset


                                      4. An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

                                      A) Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
                                      B) Client-Side generation, as this doesn't have a high number of line items
                                      C) Server-Side generation, as Client-Side doesn't support custom fonts
                                      D) Server-Side generation, as this has a high number of line items
                                      E) Client-Side generation, as Server-Side deesn't support DOCK templates


                                      5. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
                                      Which two features of Contract Lifecycle Management and OmniStudio can be used?

                                      A) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
                                      B) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
                                      C) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
                                      D) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature


                                      Solutions:

                                      Question # 1
                                      Answer: B,C
                                      Question # 2
                                      Answer: A,B,E
                                      Question # 3
                                      Answer: A,B,D
                                      Question # 4
                                      Answer: B
                                      Question # 5
                                      Answer: C,D

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