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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?

A) Education Data Architecture
B) Field Service
C) Pathways
D) Customer Community license

2. An Admissions office is interested in Admissions Connect to process student applications.
Which consideration should the consultant advise?

A) Experience Cloud is required.
B) Admissions Connect requires a third-party app.
C) Application form requires OmniStudio.

3. During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?

A) Contacts are at risk of ownership data skew, which may result in performance issues.
B) Contacts are public to all users, potentially sharing sensitive data.
C) Contacts are private only to the record owner, and inaccessible to other users.
D) Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.

4. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Service Cloud
B) Digital Engagement
C) Salesforce Identity
D) Einstein Next Best Action

5. A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?

A) Student Success Hub
B) Program Management Module
C) Admissions Connect
D) Case Management

Solutions: