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Salesforce Certified Field Service Consultant Sample Questions:

1. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create two Skills records and assign them to the Service Resource record.
B) Create one Service Resource and assign the Technician and Dispatcher role.
C) Create two Service Resources and assign them to the employee. &
D) Create one Service Resource and assign the relevant Permission Set Licenses. pee

2. universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A) Custom list view
B) Custom report in a private report folder
C) Custom lightning component
D) Custom gantt filter

3. Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A) Color Palettes
B) Appointment List
C) Gantt
D) Gantt Map

4. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
C) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
D) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.

5. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Required Products must be added to both the Work Order and all Work Order Line Items.
B) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
C) Quantity and Unit of Measure are required when adding a Required Product.
D) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Solutions: