Exam Name: Certified Implementation Specialist - IT Service Management
Certification Provider: ServiceNow
Corresponding Certification: CIS-Service Management
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Instant Download ServiceNow : CIS-ITSM
Check Updated on: Aug 29, 2026
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
New updates
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 2: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 3: Incident Management | 15-20% | - Incident creation and management
|
| Topic 4: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 5: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 6: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 7: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 8: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 9: Change Management | 15-20% | - Change calendar and planning
|
| Topic 10: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
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