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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.

A. Self-managed teams
B. Competitive teams
C. Virtual teams
D. Quality teams

Question 2

What is an advantage of a strong organizational culture?
Choose 1 answer

A. Organizational purpose results in limited cohesiveness.
B. Employee behavior is rarely affected.
C. The company has low employee turnover.
D. There is a lack of behavioral consistency

Question 3

What is a positive effect of a cohesive group?
Select one.

A. Promoting value flexibility
B. Reducing group norm effect
C. Bringing heterogeneity to the process
D. Improving group productivity

Question 4

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A. Authoritative command
B. Altering the human variable
C. Altering the structural variables
D. Problem solving

Question 5

What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer

A. Socialization process
B. Individualized interaction
C. Educational level achieved by key employees

Solutions: