Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Check Updated on: Sep 11, 2026
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes | - ITIL processes
|
| Topic 2: Key Principles and Models | - Management concepts
|
| Topic 3: Generic Concepts and Definitions | - Core terminology
|
| Topic 4: Selected Roles | - Roles and responsibilities
|
| Topic 5: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 6: Selected Functions | - Operational functions
|
| Topic 7: Technology and Architecture | - Supporting capabilities
|
| Topic 8: Service Management as a Practice | - Fundamental concepts of service management
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages
- A. 2 and 3 only
- B. All of the above
- C. 1 and 2 only
- D. 1 and 3 only
Why is it important for service providers to understand patterns of business activity (PBA)?
- A. PBA are based on organizational roles and responsibilities
- B. Demand for the services delivered by service providers are directly influenced by PBA
- C. IT service providers CANNOT schedule changes until they understand PBA
- D. Understanding PBA is the only way to enable accurate service level reporting
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
- A. To plan the resources required to manage a release
- B. To ensure that a service can be managed and operated in accordance with constraints specified during design
- C. To provide good-quality knowledge and information about services
- D. To design and develop capabilities for service management
Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
- A. 1, 2 and 3 only
- B. All of the above
- C. 1, 3 and 4 only
- D. 2, 3 and 4 only
Which of the following is NOT an objective of Continual Service Improvement?
- A. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
- B. Conduct activities to deliver and manage services at agreed levels to business users
- C. Identify activities to improve the efficiency of service management processes
- D. Review and analyze Service Level Achievement results
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