Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Check Updated on: Sep 07, 2026
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Registered Products | <8% | - Use in service tickets |
| Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
| Warranty Management | <8% | - Warranty determination and processing |
| Installed Base | <8% | - Use in service tickets |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which field identifies a ticket as relevant for a field service scenario?
- A. Service organization
- B. Requires work
- C. Division
- D. Scheduling relevant
How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.
- A. They can attach Knowledge Base articles to tickets
- B. They can create a ticket directly from SAP JAM
- C. They can edit Knowledge Base articles in the agent workspace
- D. They can view Knowledge Base group updates in the Feed pane
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
- A. When data is loaded from multiple applications
- B. When integration has been scoped
- C. When data must be loaded quickly
- D. When the data volume is low
What can you use to hide a single value of multiple value field?
- A. Personalization
- B. Code lists restrictions
- C. Access rights
- D. Key user tool (KUT)
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.
- A. Campaign
- B. Ticket
- C. Customer
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