Ensure Success With Updated Verified CIS-ITSM Exam Dumps [2026]
Exam Materials for You to Prepare & Pass CIS-ITSM Exam.
ServiceNow CIS-ITSM certification is an excellent opportunity for IT professionals to validate their skills and knowledge in the field of IT Service Management. By passing the exam, candidates can demonstrate their ability to configure and manage ITSM solutions using the ServiceNow platform and their understanding of ITSM best practices. Certified Implementation Specialist - IT Service Management certification can help individuals advance their careers and open up new opportunities in the IT industry.
NEW QUESTION # 113
Which of the following statements is true regarding incident categorization driven by configuration item?
- A. Categorization driven by configuration item is recommended for customers with robust and Mature CMDB.
- B. Categorization driven by configuration item is recommended for all customers.
- C. Categorization driven by configuration item is recommended for customers who don't have logic in place for incident assignment rules.
- D. Categorization driven by configuration item is recommended when the project timeline is too short.
Answer: A
NEW QUESTION # 114
In the baseline instance, which of the following views are available for incidents? (Choose three.)
- A. Password
- B. Metrics
- C. Agent View
- D. Master
- E. Workspace
Answer: A,B,E
Explanation:
There is no such a view called Master or Agent View. Note: there is a view called Default View that is meant to be viewed by agents.
NEW QUESTION # 115
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. False
- B. True
Answer: A
Explanation:
A knowledge article can be associated with only one knowledge base.
NEW QUESTION # 116
When defining SLAs for the service catalog at what level is the SLA typically defined?
- A. Catalog Task
- B. Service Catalog
- C. Request
- D. Requested Item
Answer: D
NEW QUESTION # 117
Your implementation has some legacy change types with workflows, and also some new change models.
What option for Change Create New will support your scenario?
- A. Change Interceptor
- B. Change Catalog
- C. Change Overview
- D. Change Landing Page
Answer: B
NEW QUESTION # 118
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
- A. Due Date
- B. Duration
- C. Date
- D. Date Picker
Answer: D
NEW QUESTION # 119
When the Change Management - Risk Management plugin is enabled, which of
- A. Risk will be set to the average Risk value evaluated by the Risk Calculator and Risk Assessment
- B. Risk will be set to the lowest Risk value evaluated by the Risk Calculator and Risk Assessment
- C. the following statements reflects how the Risk of a Change Request will be set?
- D. Risk will be set to the highest Risk value evaluated by the Risk Calculator and Risk Assessment
Answer: D
Explanation:
Explanation
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk. Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
When the Calculate Risk UI Action is triggered, Risk Conditions are evaluated in order and the highest Risk value is returned
NEW QUESTION # 120
A customer wishes to add a requirement to the Normal Change Model. Prior to transitioning the change status from New to Assess, they would like to ensure that the associated Configuration Item (CI) has a Proposed Change specified on the CI record.
What is the recommended approach to implement this requirement?
- A. Create a flow in Flow Designer for the new phase for the normal change model
- B. Add a state transition condition to the state transition record " New lo Assess "
- C. Adjust script include " ChangeRequestStateModelSNC.normal "
Answer: B
NEW QUESTION # 121
Which method should be used to convert a Date to a String in the current user's locale?
- A. String.valueOf
- B. String.format
- C. Date.format
- D. Date.parse
Answer: A
NEW QUESTION # 122
In Change Management, manually added Change Tasks allow the Change owner to maintain accountability for a Change Request while assigning the individual implementation steps to other groups or individuals.
- A. False
- B. True
Answer: A
NEW QUESTION # 123
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers
- A. Users that have the Write role(s) AND match the Can write user criteria
- B. Users with the ftil_admin role
- C. Users with sn_change_write role
- D. Users with admin role
- E. Users that have the Write role(s) OR that match the Can write user criteria
Answer: A,D
NEW QUESTION # 124
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object:
Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c LIKE 'Shop%' AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__bWHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
- D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
Answer: C
NEW QUESTION # 125
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
- A. Content Item
- B. Record Producer
- C. Catalog Item
- D. Knowledge Item
- E. Order Guide
Answer: C
NEW QUESTION # 126
According to ServiceNow, it is recommended to use Widgets instead of Macros.
- A. False
- B. True
Answer: B
NEW QUESTION # 127
In the baseline configuration for service catalog workflows, which of the following statements are true?
(Choose two.)
- A. Approvals will be skipped if there are no members in the approval group.
- B. Execution plans are used instead of workflows.
- C. All Requested items require manager approval.
- D. Requests with a value over $1000 require manager approval.
Answer: C,D
NEW QUESTION # 128
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