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Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the system requirements for using FileVault 2?

A) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
B) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
C) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject.
D) To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.

2. Which OS X startup keyboard shortcut causes the system to display the most detailed information about the startup process?

A) Command-S
B) Shift
C) Command-V
D) F12

3. You can enable printer sharing from Print & Scan or Sharing preferences. Note that Windows clients may need additional drivers to access the Mac computer's shared printers via the IPP protocol.

A) What are account attributes?
B) How can you identify duplicate fonts?
C) How do you share printers with other users?
D) How can you limit the use of Location Services?

4. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

A) Where can you adjust application Auto Save and Resume options?
B) How can you prevent a user from installing software updates?
C) How can you identify which applications are installed on your Mac?
D) How can you identify if a Mac requires a firmware update?

5. AppleTalk works only with OS X v10.5 or earlier.

A) What application is used to manage keychain settings?
B) What functionality does OS X support with the AppleTalk protocol?
C) What two volume formats are supported for an OS X system volume?
D) How can you acquire the OS X Mavericks installer?

Solutions: