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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Delete then reinstall the VoIP application.
D) Open the Disk Utility, choose the startup disk and repair disk permissions.

2. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
B) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
C) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
D) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.

3. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Startup in Single User mode and use command line tools to correct the permissions.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Open the Disk Utility and select repair disk permissions.

4. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
B) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
C) The Mac Pro does not have sufficient RAM.
D) The hard disks do not have the correct partition scheme.

5. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is

A) a PowerPC application
B) anIOSapplication
C) a Windows application
D) an app not purchased at the Mac App Store

Solutions: