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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the 'change enablement' practice is CORRECT?

A) Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
B) Emergency changes are changes that must be fully tested and fully documented prior to implementation
C) Service requests are usually normal changes that can be implemented quickly without authorization
D) Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

2. Which process works with incident management to ensure that security breaches are detected and logged?

A) Continual service improvement
B) Service level management
C) Access management
D) Change management

3. Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A) Continual improvement
B) Service level management
C) Change enablement
D) Incident management

4. Which activity is part of the 'continual improvement' practice?

A) Making business cases for improvement action
B) Authorizing changes to implement improvements
C) Identifying the cause of incidents and recommending related improvements
D) Logging and managing incidents that result in improvement opportunities

5. Why should a service level manager carry out regular service reviews?

A) To capture information about service issues and performance against agreed goals
B) To ensure continual improvement of services, so that they meet the evolving needs of service consumers
C) To collect information about service consumer goals and objectives
D) To ensure that agreements are written simply and are easy to understand

Solutions: