[Sep 04, 2022] ITILFND_V4 Practice Exam Dumps - 99% Marks In EXIN Exam
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NEW QUESTION 71
When should a change request be submitted to resolve a problem?
- A. As soon as the analysis of cost, risks and benefits justifies the change
- B. As soon as a solution for the problem has been identified
- C. As soon as a workaround for the problem has been identified
- D. As soon as the analysis of the frequency and impact of incidents justifies the change
Answer: A
NEW QUESTION 72
What is typically needed to assign complex incidents to support groups?
- A. The incident priority
- B. A self-help tool
- C. A change schedule
- D. The incident category
Answer: D
NEW QUESTION 73
What is a recommendation of the 'focus on value' guiding principle?
- A. Make 'focus on value' a responsibility of the management
- B. Focus on the value of new and significant projects first
- C. Focus on value for the service provider first
- D. Focus on value at every step of the improvement
Answer: D
NEW QUESTION 74
How should the workflow for a new service request be designed?
- A. Use a single workflow for all types of service request
- B. Use different workflows for each type of service request
- C. Leverage existing workflows whenever possible
- D. Avoid workflows for simple service requests
Answer: C
NEW QUESTION 75
Which is included in the purpose of the `design and transition' value chain activity?
- A. Supporting services according to specifications
- B. Ensuring that service components are available when needed
- C. Continually meeting stakeholder expectations for costs
- D. Providing transparency and good stakeholder relationships
Answer: C
NEW QUESTION 76
Service transition contains detailed descriptions of which processes?
- A. Service asset and configuration management, release and deployment management, request fulfillment
- B. Service level management, service portfolio management, service asset and configuration management
- C. Change management, capacity management, event management, service request management
- D. Change management, service asset and configuration management, release and deployment management
Answer: D
NEW QUESTION 77
Which dimension includes the knowledge needed for the management of services?
- A. Organizations and people
- B. Value streams and processes
- C. Information and technology
- D. Partners and suppliers
Answer: C
NEW QUESTION 78
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas from many sources are kept in a single CIR
- B. Improvement ideas are documented, assessed and prioritized
- C. Improvement ideas that are not being actioned immediately are removed from the CIR
- D. Improvement ideas are tested, funded and agreed
Answer: B
NEW QUESTION 79
Which describes a set of defined steps for implementing improvements?
- A. The 'engage' value chain activity
- B. The 'improve' value chain activity
- C. The 'continual improvement register'
- D. The 'continual improvement model'
Answer: D
NEW QUESTION 80
Which statement about outcomes is CORRECT?
- A. Outcomes are one or more services that fulfill the needs of a service consumer
- B. Outcomes help service consumers achieve outputs
- C. Helping service consumers achieve outcomes reduces service provider costs
- D. Service providers help service consumers achieve outcomes
Answer: D
NEW QUESTION 81
What is the primary focus of business capacity management?
- A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- B. Review of all capacity supplier agreements and underpinning contracts with supplier management
- C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Answer: C
NEW QUESTION 82
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Each iteration should be continually re-evaluated based on feedback
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be designed before starting the initiative and implemented without feedback
- D. Feedback should only be taken into account when one iteration fails to meet its objective
Answer: A
NEW QUESTION 83
Which is an example of improving service utility using service management automation?
- A. Reducing the time to compile service data
- B. Monitoring service availability
- C. Faster resource allocation
- D. Pre-determined routing of a service request
Answer: C
NEW QUESTION 84
Which practice updates information relating to symptoms and business impact?
- A. Service request management
- B. Incident management
- C. Service level management
- D. Change control
Answer: B
NEW QUESTION 85
Which is the CORRECT description of an outcome?
- A. The design and development of the activities that make up a process or IT service
- B. The inputs that trigger an action for an activity, process or IT service
- C. The result of carrying out an activity, following a process, or delivering an IT service
- D. The prediction of the future demand requirements for an activity, process or IT service
Answer: C
NEW QUESTION 86
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using individual metrics that relate to the service catalogue
- B. Using an agreement between the service provider and service supplier
- C. Using bundled metrics to relate performance to outcomes
- D. Using single-system-based metrics that relate to outputs
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 87
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
- A. A service
- B. An IT asset
- C. Service management
- D. Continual improvement
Answer: A
NEW QUESTION 88
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