Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Configure the SIP components of an IC system
• Deploy Genesys products in a VoIP environment
• Configure deployment scenarios
• Install and configure Interaction Center components
• Monitor, capture, and troubleshoot SIP traffic

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Identify the components of the Interaction Administrator interface
• Managed IP Phone Configuration and Templates
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring Client Button and Queue Columns
• Configuring ACD
• Using Response Management Libraries
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Introduction to ACD Tools
• Managing Licenses
• Security and Compliance Enhancements
• Status Messages, Account Codes, and Wrap-up Codes
• Introduction to PureConnect Application Suite
• Basics of Interaction Supervisor
• Configuring Stations
• Overview of Interaction Center Business Manager
• Basics of Interaction Reporter
• Overview of Client Templates

Configuring Call Flows

• Email Schedules
• Structure of a Node
• Overview of Default Schedule
• Overview of Custom Profiles
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Email Profiles
• Schedule Configuration
• Queue Operations
• Overview of Interaction Attendant user interface
• Publish, import, and export a new Interaction Attendant configuration
• Manage Voice Prompts
• Standard Inbound Operations
• Email Operations
• Overview of Default Profile
• Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

• Licensing Users and Stations
• Running Setup Assistant
• Interaction Subsystems
• Configure SIP addresses
• License Management and Allocation
• Dial Plan
• SIP Line Configuration
• Configure Regionalization
• Understanding Lines and Groups
• Log Viewer
• IC Licensing Overview
• New License Generation
• Directory Server
• Interaction Center Platform Overview
• SIP Proxy
• Configuring IC Switchover Process
• Interaction Center Security Methods
• Installing IC and Interaction Media Server
• Configure Interaction Media Server
• Configure Line Groups
• Log Retrieval Assistant
• Database Server
• Codecs
• DID/DNIS Routing
• SIP Station Configuration
• TroubleShooting
• IC System Manager
• Post Installation Configuration
• Reporting Tables
• DNS Server
• Interactive Update Provider Overview
• Site Information
• WireShark Analyzer
• IC Survey File
• Interaction Center Architecture
• Using Interactive Update Client
• DHCP
• Gateways Overview

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows

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