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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

A) Journey Timeline
B) Outcomes
C) Visitor Engagement Language
D) Predictive Trunk Groups

2. In a Genesys Cloud queue configured with Predictive Routing, what occurs if the AI model cannot determine a high-confidence match?
Response:

A) The queue is paused automatically
B) The agent selection is made randomly
C) The interaction is sent to voicemail
D) Routing falls back to the standard method

3. Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A) Operates based solely on call duration
B) Supports continuous learning from outcomes
C) Relies on AI to predict best outcome
D) Uses agent ranks manually set by admins

4. What does the "frequency cap" setting control in an action map?
Response:

A) The maximum times an action can trigger for a visitor
B) The number of agents assigned to the map
C) The engagement queue overflow limit
D) The number of simultaneous offers per visitor

5. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Average handle time (AHT)
B) Outcome uplift percentage
C) Number of active agents
D) Predicted agent sentiment

Solutions: