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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which feature is used to share a document of size 1 GB size through chat?

A) Workspace sharable link
B) Add web links
C) Drag and Drop
D) Attach Button

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
B) Designated Contacts provide the first level of support for their organization.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

3. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) Gateway
B) Outbound Proxy
C) WebRTC
D) SIP

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) People
B) Workspaces
C) Queues
D) Groups

5. To assign extensions to users, you must first

A) Create a pool of extensions.
B) Add the extension to the dial plan.
C) Assign the extension to the user's phone.
D) Buy the extension number from the carrier.

Solutions: